Frequently Asked Questions

Everything you need to know about Alcôve Hair products and services.

Are Alcôve Hair products safe for color-treated hair?

Yes, all our formulas are specifically designed to be color-safe and sulfate-free to ensure your professional color lasts as long as possible.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your hair care essentials sooner.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, provided at least 50% of the product remains.

Do you test your products on animals?

Absolutely not. Alcôve Hair is proud to be 100% cruelty-free. We believe in high-performance beauty without compromising our ethical standards.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.