Returns & Exchanges

At Alcôve Hair, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Ensure the hair products are unused, in their original sleeve, and securely packed in the original shipping box to prevent damage.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will process your refund to the original payment method within 5-7 business days.